Design/methodology/approach – The study was conducted on 150 middle managers from various organisations in Malaysia’s port industry.
Findings - The structural equation modelling results reveal that task-technology fit is significantly related to usage and perceived resistance and that perceived resistance is a predictor of usage. Usage predicts performance but not user resistance. There is no relationship between usage and user resistance, and vice-versa.
Research limitations/implications – The study focuses only on Malaysia’s port industry and concentrates only on management perspective of intranet usage.
Practical implications – The result provide insights on how the Malaysian port industry and other organisations of a similar structure could enhance on their intranet usage.
Originality/value – This study is perhaps one of the first to address the intranet usage in the port industry that introduces two importance factors (i.e. perceived resistance and user resistance) that influence manager’s task performance.
Keywords-Task-technology fit; Perceived resistance; User resistance; Usage; Middle managers’ performance; Port industry; Malaysia.
Paper Type-Research Paper