ISI ranked jurnal-Industrial Management & Data Systems

Title: Intranet usage and managers' performance in the port industry

Author(s): Mohd Daud Norzaidi, Siong Choy Chong, Raman Murali, Mohamed Intan Salwani

Journal: Industrial Management & Data Systems

ISSN: 0263-5577

Year: 2007 Volume: 107 Issue: 8 Page: 1227 - 1250

DOI: 10.1108/02635570710822831

Publisher: Emerald Group Publishing Limited

Abstract: Purpose – Using the extended task-technology fit (TTF) model, the purpose of this paper is to examine the impact of intranet usage on middle managers' performance in the port industry.

Design/methodology/approach – The study was conducted on 357 middle managers from various organisations in the Malaysian port industry.

Findings – The structural equation modelling results indicate that TTF and usage significantly explains the variance on managers' performance. TTF is a predictor of perceived usefulness and usage but it does not predict user resistance. Perceived usefulness is a predictor of usage but it does not predict user resistance. User resistance does not predict managers' performance.

Research limitations/implications – The study focuses only on the port industry in Malaysia and concentrates only on the management perspective of intranet usage.

Practical implications – The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve on their intranet adoption.

Originality/value – This study is perhaps one of the first to address the intranet adoption in the port industry using a comprehensive, extended TTF model (perceived usefulness, usage, user resistance) to investigate their influences on individual job performance.

Keywords: Intranets, Malaysia, Task analysis

Article Type: Research paper

Article URL: http://www.emeraldinsight.com/10.1108/02635570710822831

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